Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying Voost. If you're not satisfied, this policy explains how our 30-day money-back guarantee works.

1. Eligibility for refunds

To qualify for a refund, all of the following must be true:

  • You submit your request within 30 days of the confirmed delivery date.
  • The item is unused, unopened, and in its original packaging.
  • Return shipping is on you, unless the item arrived defective or incorrect (see Section 4).

Requests submitted after the 30-day window are not eligible. Carrier delivery confirmation is treated as proof of delivery and starts the 30-day clock, even without a signature.

2. What isn't covered

  • Requests made after the 30-day window.
  • Subscription renewal charges billed after the 30-day window from your original delivery.

3. Subscriptions and recurring orders

Refund eligibility. The 30-day guarantee applies to your first subscription shipment. Please manage or cancel your subscription before your next billing date — a renewal that has already been billed after the 30-day window isn't refundable.

Auto-renewal. Your subscription renews automatically every 1, 2 or 3 months, depending on the bundle you chose, until you cancel. Full details are in our Subscription Policy.

Cancelling. Cancel anytime from your subscription portal or by emailing contact@tryvoost.com, at least 24 hours before your next billing date to avoid that charge.

4. Defective or incorrect items

Got a damaged, defective, or wrong item? Email contact@tryvoost.com within 48 hours of delivery with your order number and a photo. No need to send the item back — we'll ship a free replacement or issue a full refund, whichever makes sense. This is separate from, and doesn't count against, your 30-day guarantee.

5. Cancelling an order

Changed your mind right after ordering? Email contact@tryvoost.com within 2 hours of purchase and we'll cancel it. Once an order has been processed or shipped, we can't cancel it — the 30-day guarantee applies instead. A small processing fee may apply to cancellations.

6. How to request a refund

  1. Email contact@tryvoost.com with your order number and the reason for your request.
  2. We'll get back to you within 3 business days.
  3. If approved, we'll send return instructions — pack the item securely in its original packaging and ship it, with tracking, to the address we give you.
  4. Once we receive and inspect it, we'll refund the original payment method within 10 business days and send you a confirmation email. Posting time after that depends on your bank.

7. Lost or undelivered packages

If your package hasn't shown up within the estimated window, email contact@tryvoost.com and we'll open a carrier investigation. A refund or replacement depends on the outcome of that investigation. We're not responsible for packages lost because of an incorrect shipping address provided at checkout.

8. Shipping costs

Original shipping fees aren't refundable. You cover return shipping unless the item arrived defective or incorrect — in that case, we cover it.

9. Changes and contact

We may update this policy from time to time; the version in effect when you place your order applies to that order.

WeMatch Commerce LLC (Voost), 30 N Gould St Ste R, Sheridan, WY 82801, United States. Email: contact@tryvoost.com