Shipping policy
Where we ship
We currently ship to theΒ United States, the United Kingdom, Canada, Australia and New Zealand. If your country isn't on this list, it isn't a supported destination yet.
Processing time
Orders are processed within 8β12 business days of payment confirmation, not counting weekends and holidays. You'll receive a tracking number by email as soon as your order ships.
Shipping rates
Subscriptions ship freeΒ β every delivery, in every country we ship to.
One-time purchases are charged a flat shipping rate per order:
| Destination | Carrier | One-time purchase | Subscription | Estimated delivery after shipping |
|---|---|---|---|---|
| United States | UPS, tracked | $4.42 | Free | 5β7 business days |
| United Kingdom | UPS, tracked | Β£2.95 | Free | 5β10 business days |
| Canada | Canada Post, tracked | CA$3.95 | Free | 5β10 business days |
| Australia | Australia Post, tracked | A$4.95 | Free | 10β12 business days |
| New Zealand | NZ Post, tracked | NZ$4.95 | Free | 10β12 business days |
The exact shipping cost is always shown at checkout before you pay. Delivery estimates start from the ship date, not the order date, and can shift with customs processing or local holidays.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties, taxes (such as VAT or GST) and customs fees charged by the destination country. Where these are not collected at checkout, they are the recipient's responsibility. Check with your local customs authority if you'd like to know what to expect.
Order tracking
Track your order any time on our Track Your Order page or with the tracking number in your shipping email. For international orders, tracking may show fewer updates once the package reaches the destination country's postal network.
Lost, damaged or missing orders
If your order hasn't arrived within the estimated window, or arrives damaged, email contact@tryvoost.com within 30 days of the estimated delivery date. We'll investigate with the carrier and arrange a replacement or refund as appropriate. We're not responsible for packages lost because of an incorrect shipping address provided at checkout.
Changes and contact
We may update this Shipping Policy from time to time; the current version is always available on our website.
WeMatch Commerce LLC (Voost)
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: contact@tryvoost.com
Customer service: Monday to Friday, 9:00β21:00 CET